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At Bosco Plumbing we are serious about improving and maintaining the skills of our employees.
This is why we have created the Bosco Training Academy to provide our staff with an advanced eLearning Curriculum unique to the plumbing industry
Curriculum
TOPIC 1: EMPLOYEE HANDBOOK TRAINING
These are the learning objectives for this topic:
Module 1: Handbook Introduction
Module 2: Company History & Mission
Module 3: Termination & Classifications
Module 4: Maintaining Accuracy
Module 5: Ethics
Module 6: Job Review, Illness & Return to work
Module 7: Company Guidelines
Module 8: Phone, Cell and Radio Policies
Module 9: General Conduct Rules
Module 10: Safety Basics
Module 11: Pay - Part 1
Module 12: Pay - Part 2
Module 13: Time Off, Purchases and Expenses
Module 14: Tools, Equipment and Vehicles
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TOPIC 2: RULES OF THE ROAD
These are the learning objectives for this topic:
Module 1: Radio Codes Advanced
Module 2: Bosco Gold Club Plans
Module 3: Tech Vision and Destination Point
Module 4: Senior Discount and Promotions
Module 5: Traffic Signs and Non-Negotiables
TOPIC 3: OFFICE PAPERWORK TRAINING
These are the training sessions for this topic:
Session 1: Time Sheet Training
Session 2: Price Guide Training
Session 3: Summary of Findings Diagnosis Form Training
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TOPIC 4: NEXSTAR 99 WEEKS OF CUSTOMER CARE - (DVD Online)
Coaching opportunities present themselves every week for manger to improve customer care with technicians.
That's where this program can be your assistant coach. This kit contains 99 topics that clarify the right and wrong way of customer care.
OTHER TRAINING SESSIONS
More training is available and new training material is being created.
PLUMBING TRAINING IN TORONTO
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