What our customers think about us!

RO AND SOFTENER CUSTOMER

Hi Peter,

It has been several months since Domenic came to our house to do the installation along with the other plumbing work I needed. I have to tell you that it was a pleasure having Domenic and his apprentice around for the day. He was very friendly and explained everything I wanted to know. As you are aware, I have questions piled on top of questions when it comes to anything technical and Domenic rose to the challenge every time. His work was exceptional. Everything was neatly done and I know good joints when I see them.

As to the equipment: I could not be more pleased. The water softener works as advertised and I am pleasantly surprised at how economically it uses the salt. I think it will be more than a year before I need to buy salt after the supply you left me which I thought would be gone in 6 month. I had an on demand Kinetico system before this one and swore by it, but am now totally converted. I am also extremely pleased with the RO system. It makes plenty of water and takes up very little space. I’m looking forward to the time when I need to change the filters with the quick-change feature. With my old system, it was more than a one-hour process to change filters.

I’m a happy customer, Peter. I’m glad you told me so.

Regards,
Scott

I had the need to call for your services today and both Stephanie (who answered the call) and Tony (who came and completed the job) were extremely courteous and provided a high level of professional service which is a credit to your company. Please pass on my thanks to both of them for a job well done.

MIKE ROCKS! he fixed everything. Professional, courteous, little booties on at all times, tolerated the 200 million questions my husband asked him, and even on the 2 millionth and first question, Mike was still smiling and courteous. Mike fixed all little things that have been nagging at us to do, and he confirmed/located most of these things without us asking or prompting. He not only explained what he was doing as he went along, he also explained, in layman's terms, why he was doing it, and showed my husband a couple of "handy-man" tips. He made next to zero mess, and cleaned up what little mess there was as he went. We will be looking to upgrade some bathrooms in the next year or so - will definitely be calling again. Mike Holmes is right -

Marjorie,

I just wanted to send you a quick note letting you know about the great service we received today. Both technicians were professional, efficient, courteous and very knowledgeable. Please let the owner/operator know we would definitely use your services again and recommend Bosco to others in need of similar services.

Anne M.

April 20, 2009

Bosco Plumbing
42 Regan Road, Unit #1
Brampton, Ontario L7A 1B4

Hello Bosco Plumbing,
I am writing to you today to thank you for the outstanding job that you did to resolve our recent plumbing issues.

Early this spring our basement flooded because our house had old drains that were ill-placed and became clogged with ice from the cold weather and debris. We were thankful when Luis and Aurelio came to our house and worked to remedy our situation immediately. Our basement has been dry ever since. These two gentlemen were highly professional, knowledgeable, courteous, and informative. Having our basement flood was a difficult experience to go through but we were relieved with the way that Luis and Aurelio dealt with our situation. It really put our minds at ease. Not only was their work thorough but they helped us to get our paper work in order and to call the right people at the City of Toronto and our insurance company.

Should we have any other plumbing issues in the future, we will be sure to call Bosco Plumbing.

Hi Marjorie,

Just a note to tell you how pleased we are with our RO water treatment system. I will be writing a more formal thank you soon, but I thought I would start with a quickie e-mail.

The system does an amazing job of improving the taste and smell of our over-chlorinated town water. It is quite compact and very tidy under our sink. I was very impressed with the contractor who installed the unit---so, thank you to all!

In reference to service received from your Marjorie Dryden.

To Whom It May Concern:

This email is being sent to you in appreciation of your outstanding service, professionalism and ability to get the job done for your customers.

You were contacted recently about a problem that we were having at our Gana Court location. Your ability to problem-solve and your communication was second to none, just what our company needs from our business partners. I asked for several key factors to be included in our business dealings and you looked after each requirement and need.

Your service man on site was well prepared and knew exactly what we were looking for - thanks to the administration team of yours relaying our problem succinctly and solving this expeditiously.

Please be advised that I wish to develop our business relationship further. I currently purchase and take of building maintenance/requirements for our Truck Centres at our Pacific Circle & Gana Court locations in Mississauga and our shops in Milton, Oshawa and Woodbridge. I will work with you and your team to establish Bosco Plumbing as the preferred vendor at each location.

Thank you again for your superior level of service.

June 2, 2004
Bosco Plumbing Ltd.
42 Regan Road, Unit 1
Brampton, ON      L7A 1B4

Dear Sir or Madam,

It is a pleasure to provide you with this testimonial about how you operate a wonderful business.

I called in to your office today to let you know that I was quite pleased to have your plumber in my home. Carmen was very congenial, professional and pleasant and was very helpful in providing me with a quote for some other work to be done at another time.

When I was looking for a plumber in the yellow pages, all I thought was 'how much money is this guy going to charge?'

I am happy to say that 'Bossco Plumbing was not in it only for the money, they are in it for the customer and to make them comfortable and happy.'

I know I made the right choice calling you and in becoming a Bossco Gold Club Member, this will certainly help me out with my future plumbing services.

Thank you for the newsletter.
I write to admit to making the mistake of going with the cheaper quote for replacing our water line.
Next time, I use Bosco !!

Peter M

Marjorie: thanks for having Ken take care of this and the no charge service call. He is a most pleasant and gentlemanly repair man.
Thanks to Murphy for his efficiency in communicating with us. Keeping us informed counts for a lot in how we think about the dependability of a service company.

So far the reset to the system is holding as Ken suggested it would.

You will here from us in June 10 to get a new bulb sent.
Peter

Luis,
We are writing you today to say how pleased we were with the Plumbing Technician, Tony, who visited us on October 4th to quote your services and make recommendations, and his final visit on October 10th when he installed our two new toilets.

Tony did an excellent job and we appreciate his hard work and effort.

We will certainly recommend your company to others!

Thanks,
Angela & Al

Please note in Matt's file re: my job in Georgetown.
He did a tremendous job, dealt with difficult challenges, was courteous, clean, professional, knowledgeable, and conscientious.
Bosco would be lucky to have more professionals like him and I would use Bosco again based on his effort.

Regards,
John

To:Management

I would like to take this opportunity to thank-you for the knowlegeable technicians you have on staff, namely Mr. Roach who did some work for us recently. He is a very polite and explained what could be done to fix the problems. I would never hesitate to have him back to do further plumbing for us when required.
Thank-you once again

Mary & Mike

Hello Marjorie,

Mathew Webber arrived on time and presented himself very professionally ,and completed the repairs , explained the programs offered, and options. All done very business-like.

Matt would be welcome back to do plumbing at our home at any time. Thanks you for co-ordinating all this.

Sincerely,
Brian L.

Hello Marjorie,

We are delighted Luis is taking time from his busy schedule to visit us in order to take steps to correct the problem. He is welcome any time.

In our dealings with Luis his absolute committment and dedication to excellence in his job and clients always stood out. Once again this is re-emphised to us that though close to Christmas he is willing to take immediate action and drive the distance to ensure that everything is made right for his clients. Do give him our regards and forward this e-mail to him.
We also want to thank you for your prompt response and excellece in customer service.

Shirley K

I just wanted to say thank you for the good work that Mathew did in my home today. He was courteous, helpful and efficient. I appreciate working with a company that makes one feel confident and at ease and that has been my experience from the first phone call to the work done. Best wishes for the new year

...Eva
Thornhill, Ontario

Hi Marj,

I just spoke to Rob and he is very pleased. Matt showed up when he said he would assessed the situation and fixed it.

I am going to send out an email to our Woodbridge, Concord and Bradford plants saying that if you have plumbing requirements call Bosco.

It is a pleasure to work with a company that truly understands the importance of customer service.

Thanks again
Regards,
Paul

My experience with Bosco Plumbing and their people has been outstanding. It all started with frozen pipes in a home we recently purchased. I contacted Bosco via their on-line website and was contacted by Marjorie within 5 minutes. She recommended sending a plumber with a specific skillset to deal with my unique problem.

Keith was dispatched initially to investigate and recommend a solution. Bosco actually calls you to let you know when their people are on their way. None of this "between 8 Am and 5 pm" window. There was no point in even calling another company for a competitive quote. I knew I was dealing with a company that I could trust.
The repairs were completed this past weekend. Good company, great people and customer service. I recommend them highly.

Kevin C
Oakville

To whom it may concern:

Hello:

Just to let you know Naji returned this morning to replace the fill valve on the Toto toilet, as the supplier provided unit was making a loud noise and 'stuttering' at the end of the fill cycle.

The unit now works as well as the second unit I had installed.

Thank you for your wonderful support; Naji is a great asset to your organization. When I have more work done, I will insist (hopefully) he is the technician provided.

Regards
Eric

Your 2 servicemen repaired my clogged sink yesterday and I have to say that they were the most polite and kind service people I have ever dealt with. I know people are quick to complain when service is bad, but I think good service should also be recognized.

I will certainly recommend your company to my friends.

Sharlene

Hi there!

My boyfriend and I had a service call from Mike yesterday and just wanted to write and let you know how much we appreciated his work, and what great work he did as well. He was courteous, clean, and professional. When I got home from work the sink had been fully repaired, the tub was emptied of it's previously gross contents and had been thoroughly cleaned. My boyfriend and I both work in the service industry and have to say we were incredibly impressed by Mike, his work, and his attitude. Thank you so much for helping us out, we truly appreciate it and will tell anyone with a plumbing issue to utilize your services.
Thanks again! And please tell Mike thanks from the both of us.

-Amanda and John

My original call got Andrew here in a timeframe that was fantastic.

Subsequent to the call, I noticed a white tube hanging. Since I do not go down to the cellar very often, I could not determine a timeframe when this happened. I felt I should check it out, so I called Bosco. Andrew came the same day and determined the problem.

Prior to this call I had purchased a faucet for the laundry room, which was really a faucet you would put in a kitchen from a store. I made the store aware of this. The store quoted the price with a plumber installing it. He changed the set up ---- a tube from the laundry faucet generating water to the drain in the cellar, for gas emission into the house. He DID NOT MAKE ME AWARE OF THIS!

Thank you Andrew for the fantastic schedule and quality job.

Regards
June

Hello Luis,

I called your office last week for help with a leaking hot water heater, and you sent Andrew check out our situation at 54 Decarie Circle, Toronto

What a great young man he is! Although I am sure he has excellent technical expertise, these house calls, as you know, involve far more than plumbing abilities. Andrew was thorough in his explanation of our situation and options. He anticipated questions before I voiced them, and was very open and patient with any others I raised. He was not high pressured, but was able to present a solid and convincing case for the various products and the kind of service Bosco provides.

Above all he was polite, friendly, and clearly deeply committed to leaving customers well cared for. He even offered to bring my husband and me a coffee on the morning he came to do the work. Talk about going the extra mile! I have been a trainer in customer service for a number of years, and I have to say that Andrew could write the company manual on how to treat people. Although he is new to your company, I imagine he has already proven himself to you. I would highly recommend you do all you can to keep him around. He really makes Bosco look good!

Thanks for listening,
Sharlene

Hello,

On Friday the 16th of April Andrew came in to work on getting our sinks up and running at 68 Hinton rd in Etobicoke. He was courteous and very professional. His quality of work is exceptional and he went out of his way to do a clean and tidy job giving us extra room to store more supplies under the sink.

Please thank him again for us and we are very pleased to have called Bosco plumbing. A quick turnaround time and great service is what we were looking for and received. Thanks again!

Sincerely,
Mark H

Hi!

I wanted to thank you for the very satisfactory service I received today. It was worth waiting for. The technician, Mr. Keith Dunn, was pleasant and extremely professional. He explained and showed us what the problem was and what he needed to do to remediate the situation.

Thank you,
Debbie S
P.S. The booties were brilliant. My floors stayed clean

Hi Marjorie,

Thank you very much for helping me get some help over so quickly for my burst pipe.

Tony was great.

Bosco now has a very loyal customer.

Rgds,
Jeff

Hi Marjorie,

I just wanted to let you know what a fantastic job Naji did. He was very polite and hard working. He took the time to explain everything to me and did so in terms I could understand. He managed to get all of our plumbing needs handled quickly and efficiently. He left everything very clean, in fact you couldn’t even tell someone had been working. I will happily recommend Naji to my friends and won’t hesitate to call if we have any further needs. We are loving our leak free home.

Thank you very much,
Shelagh

Just a brief note to express our appreciation for a job well done by your plumbing technician Jonathan.
He really did an excellent job Installing the two toilets and the two bathroom faucet fixtures.

Sincerely,
Gordon and Margaret
Burley Avenue, Toronto –

I would like to thank you and your company for such rapid and professional service this morning.
I appreciate you zinging your guys by so quickly.
We only have one full bathroom in our house...and immediate attention was needed for our drain blockage in the sink/tub.
Don't lose quality people such as Angelo and Steve....They are the backbone of anyone's business.
Prompt, courteous,neat....they got the job done !!!
I run a small business and I know the importance of a good first impression with "front line" people such as Angelo and Steve.
I will recommend your services to my friends.

Thanks again,
Eric C
Somerset
Brampton ON

Through searching the web pages of Service Magic we suddenly received a phone call from Murphy who dispatched a service representative named Keith to our home. We were astounded at the speed in which our queries were answered and were very satisfied with the service we received from your representatives.

A company is judged by the quality of their employees and both these men are exceptional. We wanted to inform you how pleased we were with your prompt service and how satisfied we were with the service we received from both these fine men.

Your sincerely.
Peter and Pamela
Laural Drive
Burlington, Ontario

Hello and Good Morning,

Just a short note to let you know that we has some plumbing work done by Jonathan and are extremely happy with his work and professionalism. It is rare these days to find anyone who take pride in his work and is willing to stand by their work. His courteous manner and knowledge base is a real credit to your company and organization and I have and will recommend Johnathan to my friends and colleagues.

Keep up the good work.

Derby

Good Afternoon

I would appreciate if this email was able to reach the owner of your company.

I am quite aware that as business owners and/or team members it is all too often that we here the complaints. However I am a great believer that it is just as important to forward comments when a customer encounters exemplary service.

This was the case a few weeks ago when I had one of your technicians arrive at my house.

The technician was Mike.

Mike explained all options in great detail. He was very courteous, respectful of my property, knowledgeable and professional. The work was performed quickly and efficiently with minimal disruption.

I can tell you without hesitation that because of Mike when I have another requirement for plumbing technician [or if any of my friends or business acquaintances do] I will look no further than Bosco Plumbing.

I just thought it was important for you to know.

Thank you so much and keep up that fantastic customer service.

Mr. David G